Support telephone numbers & email addresses
Contact our application and technical experts
In Canada, call 1-877-433-7226
For support in the U.S.
For support in the UK
Telephone support hours in Canada:
Systems and applications: Monday - Friday, 9:00 am-5:30 pm
Communications: Monday - Friday, 8:30 am-8:30 pm
All times are in Eastern Time.
Telephone quick dials and email addresses:
| Area of Support | Quick Dials | |
|---|---|---|
| Spot media / DDS Desktop - Buy Construction | 1 + 1 | spotmedia@dds.net |
| Spot media / DDS Desktop - Buy Maintenance | 1 + 2 | spotmedia@dds.net |
| Other spot media and traffic issues | 1 + 3 | spotmedia@dds.net |
| Print media | 2 | print@dds.net |
| Digital media (iDesk) | 3 | idesksupport@dds.net |
| Client accounting, spot | 4 + 1 | spotcliacc@dds.net |
| Client accounting, print | 4 + 2 | cliacc@dds.net |
| BrandOcean | 5 + 1 | brandoceansupport@dds.net |
| Tempo/Presto/Production | 5 + 2 | prod@dds.net |
| Corporate accounting | 6 | corp@dds.net |
| Technical support | 7 | techsupport@dds.net |
| Control File (Cfile) and Security | 8 | cfile@dds.net |
Weekend and holiday system status will be announced in the recorded message on those days.
For any support issues or feedback please feel free to contact us at:
gwen.cooper@dds.net - Gwen Cooper, Product director
heather.gibson@dds.net - Heather Gibson, Account director